We sat down with Michael Kitchen, a certified Jacuzzi sales representative, to talk about what makes the Burlington dealership one of a kind.
“As a certified sales representative with Jacuzzi Hot Tubs of Ontario since 2011 and a manager of various Jacuzzi Ontario locations, my reputation has been built on honest and dedicated service. Truth be told, I really love selling hot tubs! I love the challenge of finding the perfect Jacuzzi brand hot tub that will complete your backyard experience. I have worked hard to develop lasting relationships with my clients and I look forward to the possibility of earning your business too.”
Held different positions with the Jacuzzi Hot Tubs of Ontario Group, and then became a certified sales representative in 2011, and then became a Regional Sales Manager in 2012.
Tell us about Jacuzzi Hot Tubs of Burlington
Jacuzzi Ontario’s Burlington store is located just off the QEW at 3073 North Service Road. Our Burlington store is open 7 days per week for your convenience. Stop by to browse the showroom, stock up on chemicals, or schedule service for your Jacuzzi® hot tub.
The magnificent City of Burlington, Ontario has been named the second best city to live in Canada! Burlington is conveniently located near Toronto (the largest city in Canada) and the popular tourist destination Niagara Falls. The lovely Spencer Smith Park is a great destination to visit located on the Burlington Waterfront. The downtown core of Burlington is home to many different restaurants, boutiques and shops. The Burlington Beach is also a busy destination during the summer months.
For any active individuals who enjoy swimming, skating or golfing – Burlington has 4 indoor and 2 outdoor pools, 3 splash pads, 12 ice pads, 6 community centers, and 9 local golf courses. Burlington also offers great trails including the Bruce Trail and the Niagara Escarpment.
Jacuzzi Hot Tubs Burlington is conveniently located on 3073 North Service Road just off the QEW. We are proud to serve Burlington and provide its residents with a wide selection of Jacuzzi® hot tubs. Our Jacuzzi Hot Tubs Burlington location also sells hot tub covers and hot tub accessories.
Next to cost, what is the most popular question that is asked at your dealership?
Most customers are concerned with the maintenance and care of the hot tub after the purchase. Very often we hear questions like “what’s the warranty like?” or “how long until it needs servicing?”. Jacuzzi hot tubs are built to last and withstand the harsh weather conditions that we have in Burlington, year round. Our team offers a range of options to service, maintain and upgrade the hot tub that they buy from us. We have the best warranties and the infrastructure to solve any problem quickly, so that you can enjoy your hot tub more and worry about it less.
What is something people don’t usually consider when it comes to owning a hot tub?
Make sure the hot tub fits you. Jump in to a running hot tub (“Wet-test”). Many people don’t know that they have the opportunity to do so before buying it. In Jacuzzi Hot Tubs of Burlington, we go the extra mile and offer scheduled appointment after hours, so that our consumers can bring their swimsuits and wet-test our hot tubs at their own time and convenience, in a safe and private environment. This is extremely important when selecting the right model for you, because you can select the best fit, whether it’s comfort, type of massage, water depth or lounge seats. Wet-testing can really the purchasing decision a lot easier.
What are some of the unique challenges that Burlington customers face when deciding to purchase a hot tub?
There are many hot tub dealerships and models to choose from in Burlington. With so many people telling you different things, the consumer is often confused and is looking for assistance to make the best purchasing decision for them and their families. Having been in the market for almost 20 years, and representing the Jacuzzi® brand of hot tubs with its extraordinary reputation and legacy, we are very confident in being able to help the consumer select the right hot tub. Aside from all of the research that can be done online, and the information received in stores, we encourage wet-testing our hot tubs and even those of other dealerships. This is will answer most questions and will help selecting the best hot tub for you.
What are the differentiators that make Jacuzzi stand out from other hot tub dealers in Burlington?
The brand. As soon as you see a Jacuzzi hot tub, you know that there’s something different about it. The quality stands out immediately, from shell strength to jet faces, to cabinet and head rests, you can see that a lot of thought was put into all the elements. Although the quality is important, when a customer learns about the legacy of hydromassage and all of the patents and engineering that is built into our hot tubs, and they experience it by putting their arm into the water or wet-testing, they really understand what Jacuzzi is all about.
How long has Jacuzzi Hot Tubs of Ontario been serving Burlington?
This location has been a hot tub store for over 25 years. It has been part of our group since 2001 and a Jacuzzi hot tub store since 2011.
What are the three biggest reasons that people purchase a hot tub from Jacuzzi Ontario?
- Customer Experience – From the purchasing process, to the installation, after sale care, our customers know that we are a serious company, representing a very reputable brand, and we have the infrastructure to help solve any problem better and faster.
- Largest model options – We have a large distribution center in Burlington and have more models in stock than any other dealership in the Greater Toronto Area.
- Competitive pricing – Because of the size of our dealership, Jacuzzi® supports us with preferred pricing and promotions that we are able to pass down in savings to our customers.